Privacy

Privacy Policy

Effective Date: January 1, 2026

Dopecy Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Dopecy Platform. By using Dopecy, you agree to the practices described in this Privacy Policy.

1INFORMATION WE COLLECT

1.1Information You Provide Directly

Name
Email address
Phone number
Billing and shipping address
Account login credentials
Profile information
Customer support communications

1.2Transaction Information

Orders placed and purchase history
Payment information (processed securely via third-party providers such as Stripe; Dopecy does not store full card details)
Refunds and transaction records

1.3Location Information

Approximate or precise location (if enabled)
Delivery addresses
Device-based location data (with permission)

1.4Device and Technical Information

IP address
Device type and operating system
Browser type
App usage data
Log files and crash data
Unique device identifiers

1.5Cookies and Tracking Data

We collect cookies, pixels, and similar tracking technologies to improve platform performance, remember user preferences, analyze traffic and usage behavior, and support marketing and analytics.

2HOW WE USE YOUR INFORMATION

We use your information to:

Provide and operate the Dopecy Platform
Process orders and payments
Coordinate delivery services
Verify identity and prevent fraud
Provide customer support
Improve platform performance and user experience
Comply with legal obligations
Send service-related communications
Conduct analytics and performance monitoring

3LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Contractual necessity — to provide Dopecy services
Legal obligation — compliance with applicable laws
Legitimate interests — platform security, analytics, fraud prevention
Consent — marketing communications or optional tracking

4HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share information with the following parties:

4.1Service Providers

Payment processors (e.g., Stripe)
Cloud infrastructure providers (e.g., AWS)
Analytics providers (e.g., Google Analytics)
Customer support tools

4.2Delivery Partners

Independent Dopecy Drivers
Logistics and fulfillment partners

4.3Legal Requirements

We may disclose information if required to comply with laws or regulations, respond to legal requests, enforce our Terms of Use, or protect rights, safety, and security.

5DATA RETENTION

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Account data: retained while account is active
Transaction data: retained for tax and legal compliance
Location/log data: retained for a limited period for security and analytics

6COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to keep users logged in, store preferences, analyze traffic and usage, improve platform functionality, and support advertising and retargeting (where applicable). You may disable cookies through your browser settings, but some features may not function properly.

7YOUR PRIVACY RIGHTS

7.1General User Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your personal data
Request a copy of your data
Restrict or object to processing
Withdraw consent (where applicable)

7.2California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect
Know how we use and share it
Request deletion of personal information
Request access to personal data collected
Correct inaccurate personal information
Opt out of certain data sharing (if applicable under law)

8DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

9INTERNATIONAL DATA TRANSFERS

If you access Dopecy from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

10THIRD-PARTY SERVICES

Dopecy relies on third-party services including payment processors (Stripe or similar), cloud providers (AWS or similar), analytics services, and communication tools. These providers may process data according to their own privacy policies.

11CHILDREN'S PRIVACY

Dopecy is not intended for children under 13. We do not knowingly collect personal information from children under this age.

12DO NOT TRACK

We currently do not respond to "Do Not Track" signals.

13CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date."

For questions regarding this agreement, contact us at:

support@dopecy.com